5Complementary customer profiles and a shared vision for the future of Australia’s employee workplace rehabilitation industry has brought about three significant business acquisitions for Konekt in recent months.
“The best way forward to a stronger future is working with businesses that share our vision, and the three companies that are merging with Konekt most certainly do,” says Konekt Chief Executive, Damian Banks.
“All companies involved share a belief in strong customer relationships, open and transparent communications, and the swift and effective rehabilitation of injured workers in Australia.”
This merger will bring strengthened positions across South Australia, the ACT, NSW, as well as regional NSW locations including Orange, Batemans Bay, Broken Hill, Tamworth and Wagga Wagga.
“These businesses are a perfect fit with Konekt. They’re certainly a vital part of our strategy to broaden our workplace health solutions and grow our presence in various markets,” explains Damian. “All three complement our existing operations and align with our strategic direction.
“They will enable additional growth opportunities in key market segments, servicing local, state-wide and national customers, and it will enable Konekt to deliver enhanced services for customers. It also further bolsters our position as the largest and highest quality provider in Australia.”
Here’s more about the businesses Konekt has acquired:
Applied Innovative Services and Innovative Training and Recruitment
Quality is what AIS and ITR are all about, and that was the main drawcard for Konekt –especially their strength in creating new solutions to fulfil customer needs.
AIS was established in 1997 by Danielle Mik, and its main area of operation is South Australia, with primary services including vocational rehabilitation, injury management, expert medical services, employment services, work health and safety and training.
ITR is a sister company to AIS, providing competency-based training programs in vocational rehabilitation, work health and safety and claims management.
“The businesses have complementary strengths – we were being presented with national opportunities that we couldn’t address and we were concerned about the contracting market in South Australia. Our future now feels secure and we can grow and become even better together with Konekt,” says Danielle Mik.
Insite Injury Management Group
Insite was established in 2001, with an initial focus on workers compensation and return to work services for registered and
self-insured businesses, but over the years expanded into wellness and prevention assessments and solutions, in addition to more specialised targeted services.
Already a significant provider to ReturnToWorkSA, Insite is a valuable addition to the Konekt business. Insite has offices in Parramatta in NSW as well as throughout South Australia, and specialises in designing and implementing innovative programs that respond directly to insurer needs. The company also focuses on return to work services and worker rehabilitation.
Their strength is their ability to assist the employer, professionals involved in referrals, and the injured workers themselves during the entire process.
Insite Principal Consultant/Managing Director Leah Brown calls the merger “a great move” and says she is looking forward to what the future holds.
“Insite has a long legacy of innovation and expansion since its commencement,” Leah says. “Growing, changing and expanding into NSW provided opportunities for both staff and customers. This sale offers an opportunity for us to grow, yet recognises our strong history.
“We also share a number of core values with Konekt including customer focus, integrity and team focus.”
Leah says joining with Konekt will also enable Insite to concentrate on its customers more intensively and realise the growth potential of the business. “Our point of difference is our ability to listen to what our customers’ needs are and deliver an innovative service approach that is unique to these needs,” she adds.
Innovative service delivery is something Insite prides itself on. The company has twice been named Best Organisation winner
by WorkCover SA (now ReturntoWorkSA) in its Recovery and Return to Work Awards for Insite’s service delivery and superior return to work outcomes, and Leah has been a finalist in the Telstra Business Awards (2006, 2013) and Telstra Business Women Awards (2008, 2010).
Insight Services Group
Formed in 2002 by Greg Barton, Insight has a strong regional NSW presence. One
of its key points of difference, and strengths, is the licensing structure, which has introduced stability and experience in markets that have been traditionally challenging to resource for larger organisations. Insight originally provided occupational rehabilitation services in the NSW Central West region, but soon expanded to include consultancy services, psychological treatment and occupational health and safety training.
“I am excited to further develop the licensee model under the Konekt brand,” says Greg Barton. “I can see the scope for growth is huge, especially with the great culture and energy at Konekt.”
The group’s main focus continues to be our customers, staff and of course, injured workers. All entities are now using a single IT platform and staff are working from our co- located offices around Australia. We are currently reviewing best practice across the four organisations to see where opportunities exist to deliver enhanced process, product, systems and service.