As we all wade through the joy that is winter, relishing those winter sports that make us all crazy – at least some weekends – it is a good time to have a look at what is working for you in delivering great care for your employees. In this issue we explore both manual handling and ergonomics; two critically important areas of workplace health and safety. Poor manual handling practice is currently the most significant contributor to occupational injury in Australia.

Konekt has developed a comprehensive range of manual handling training programs which are designed to deliver sustained improvement in manual handling practice. Boral have shared the details of their experience with introducing a culture of safe manual handling practices; with staggering results, a reduction of more than 80% in manual handling injury claims over a 12 month period following the program implementation.

TAC also share the details of a fantastic improvement program which focuses on ‘Cutting Red Tape’ with the aim of improving customer service; there are a number of updates from the different jurisdictions, and we look at one of the industry’s most challenging areas–long-term claims. Once again we extend an invitation to you to contribute your thoughts to Customer Konektions by sending an email to marketing@konekt.com.au. We look forward to your comments

Damian Banks CEO, Konekt Limited

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